Store Policy

Customer Care

At Pawvia, we’re committed to making sure you and your pet are happy with every order. If you have questions about a product, your order status, or anything else, reach out to us at support@pawviapet-shop.com and we’ll get back to you within 24-48 hours.

We stand behind everything we sell. If something isn’t right, let us know — we’ll work with you to make it right, whether that’s a replacement, exchange, or refund.

Privacy & Safety

Pawvia respects your privacy. We only collect the information needed to process your order and improve your shopping experience — we never sell your personal data to third parties. Payments are processed securely through Stripe, so your card details are never stored on our servers.

We’ll only contact you regarding your order status, shipping updates, or if you’ve opted in to receive promotions and deals. You can unsubscribe from marketing emails at any time.

Payment Methods

Credit / Debit Cards
Apple Pay / Google Pay (via Stripe)